Customer Engagement Specialist

6 days ago


Kerala, India beBeeRelationships Full time ₹ 5,00,000 - ₹ 10,00,000

We are seeking a highly skilled and dedicated Customer Engagement Specialist to join our team. As a key member of our organization, you will play a crucial role in maintaining and enhancing customer relationships to drive business growth and satisfaction.

You will be responsible for managing client portfolios, understanding their needs, and providing tailored solutions to meet their requirements in the leisure and travel industry.

Key Responsibilities:
  • Build and maintain strong, long-lasting customer relationships
  • Understand customer needs and develop customized solutions
  • Act as the main point of contact for customer inquiries and issue resolution
  • Collaborate with internal teams to ensure customer satisfaction
  • Identify new business opportunities with existing clients
  • Prepare reports on account status and customer feedback

Requirements:

  • Excellent communication and interpersonal skills
  • Strong problem-solving abilities
  • Ability to work well in a team environment
  • Customer-oriented approach with a focus on delivering high-quality service
  • Good organizational and time management skills
  • Knowledge of the leisure and travel industry is a plus
  • Proficiency in CRM software and MS Office


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