Channel Partner Support Specialist

4 days ago

Bareilly, Uttar Pradesh, India beBeeOperational Full time ₹ 1,20,00,000 - ₹ 2,00,00,000

We are seeking a skilled professional to join our team as a Channel Operations Manager. This exciting opportunity requires a forward-thinking, enthusiastic, and experienced individual who will support the channel partner ecosystem.

  • Provide broad based operational support to our NextWave partner program, particularly by responding to inbound requests from channel partners and internal partner ecosystem stakeholders.
Your Impact
  • Act as liaison for the Global Ecosystem Operations team with cross functional teams such as Finance, Sales Ops, Data Governance, and IT.
  • Lead and support the defining, implementation, and enablement of business process improvements.
  • Initiate and establish strong trusted partnerships with key stakeholders at all levels in the organization to ensure alignment and ongoing effectiveness.
  • Assist with tool maintenance and data clean-up projects (e.g. SFDC hygiene).
  • Document processes and procedures on an ongoing basis.
Qualifications
  • 10+ years of relevant experience managing, investigating, resolving high volume cases using an email based ticketing system or something similar.
  • Strong customer service skills and attention to detail.
  • Effective communicator that can get participants passionate about topics being presented with solid verbal, written, and presentation skills for all levels in the organization.
  • Experience collaborating with cross-functional teams.
  • Experience with G-suite (Sheets, Docs, Slides), ServiceNow, and SFDC (sales hygiene, reporting, maintenance), data governance / data hygiene activities.
  • Demonstrated experience taking ownership of a business domain or managing a business process and being accountable to stakeholders.

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