Expert Payroll Specialist

4 days ago


Mumbai, Maharashtra, India beBeePayrollSpecialist Full time

As a key member of our organization, you will play a vital role in developing and executing human resources strategies that drive business success. Your expertise will be essential in creating and implementing programs and services that enhance the employee lifecycle.

Job Role / Purpose:

This is an exciting opportunity to provide client services for Payroll Administration, ensuring tasks are completed accurately and efficiently. You will work closely with delivery services management to identify and escalate client issues, obtain and confirm pending information/documentation, and update transaction information to maintain current visible HR records.

Key Responsibilities:

Read, analyze, and understand client processes as per business rules. Execute full-range process accuracy and timeliness as a hands-on processor. Escalate complex issues and seek advice when necessary. Follow Work Instructions while processing and highlight any anomalies to SME/Leads.

Additional Responsibilities:

Participate in client conference calls and manage documentation. Perform Root Cause Analysis on issues faced and suggest corrective action. Propose process improvement ideas to reduce time, improve accuracy, or enhance controls. Update process metrics daily and maintain Management Information Systems (MIS).

Required Skills and Qualifications:

Strong knowledge of Payroll Processes. Excellent command of written and verbal English language. Proficiency in MS Office/Excel skills. Knowledge of SuccessFactors is a plus. Bachelor's degree in any discipline.

Desirable Experience:

Business experience with Payroll Management background. Exposure to BPO industry. Strong customer orientation with high responsiveness to urgent requests or troubleshooting. Resilient and able to work under pressure. Organization and prioritization skills to deliver according to deadlines. Attention to detail and quality-driven in communications and all system transactions. Demonstrate high levels of confidentiality. Teamwork and collaboration. Multi-cultural awareness.


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