Global Service Management Lead
3 weeks ago
This role is responsible for leading our Global Service Management team and driving client engagement across the organization. The ideal candidate will have a strong background in operations, support, or development, with experience in managing teams and delivering results-driven solutions.
About CSGCSG empowers companies to build unforgettable experiences, making it easier for people and businesses to connect with, use and pay for the services they value most. For over 40 years, CSG's technologies and people have helped some of the world's most recognizable brands solve their toughest business challenges and evolve to meet the demands of today's digital economy.
Key Responsibilities- Lead our Global Service Management team and drive client engagement across the organization
- Develop and implement strategic plans to deliver results-driven solutions
- Manage budgets and ensure cost estimates are accurate and on target
- Work closely with cross-functional teams to ensure customer issues are resolved and CSG retains a vendor of credibility reputation
- Develop and maintain partnerships with other CSG departments to achieve business growth opportunities
- 8+ years of progressive operations/support/program management experience in managing a work-stream within a large implementation/software transformation or operations outsourcing program
- Minimum 3 years people management experience in a global environment or role
- Proven track record of delivering results-driven solutions and achieving business growth opportunities
- Strong leadership skills with ability to lead groups (10+)
- Ability to travel to customer or CSG sites as needed
- A competitive salary range of $120,000 - $180,000 per year, depending on experience
- A comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off
- The opportunity to work with a dynamic and innovative company that values its employees and provides opportunities for career growth and development
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