Level 2 Support Specialist

1 week ago

Pushkar, Rajasthan, India beBeeTroubleshooter Full time ₹ 12,00,000 - ₹ 14,00,000
IT Support Professional

We are seeking an experienced IT support professional to join our dynamic 24x7 NOC, SOC, and Help Desk division.

The ideal candidate will be skilled in troubleshooting, configuring, and maintaining various devices across Windows, Mac, and cloud environments for multiple clients and their end-users.

Key Responsibilities:
  • Troubleshooting & Technical Support: Provide L2 support for Windows & Mac platforms, troubleshoot and resolve complex issues related to O365, Windows, Mac OS, networking, hardware, and software configurations.
  • Ticket Management & Documentation: Effectively manage and update support tickets in the ticketing system, maintain comprehensive documentation for all troubleshooting steps, resolutions, and procedures.
  • System Configuration & Maintenance: Configure and maintain Office 365 applications, perform regular system and application updates, patch management, and preventive maintenance on client devices and networks.
Requirements:
  • 3-5 years of experience in Helpdesk L2 Support, including 24x7 NOC, SOC, or IT support.
  • Strong experience troubleshooting and maintaining Windows, Mac OS environments, including hardware, software, and network configurations.
  • Advanced skills in Office 365 configuration and troubleshooting (Exchange, Teams, OneDrive, SharePoint).
Why Work with Us?
  • Work in a dynamic, 24x7 support environment, directly impacting client success.
  • Opportunity to work with cutting-edge cloud technologies and enterprise-level systems.

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