SaaS Onboarding Specialist

3 days ago

Malappuram, Kerala, India beBeeImplementation Full time US$ 90,000 - US$ 1,20,000
Customer Onboarding Specialist

We are seeking a highly skilled and detail-oriented onboarding specialist to join our company. The ideal candidate will be responsible for ensuring a smooth onboarding process for new customers by assisting with data integration, ETL/ELT operations, and technical configurations.

  • Lead customer onboarding sessions: Ensure seamless product adoption and integration.
  • Assist customers in migrating data: Through ETL/ELT pipelines while ensuring data accuracy and consistency.
  • Perform SQL queries and database operations: Validate, transform, and troubleshoot customer data.
  • Utilize advanced Excel and spreadsheet skills: For data manipulation, validation, and reporting.
  • Collaborate with cross-functional teams: Enhance onboarding experiences.
  • Provide technical support: Guidance on data-related challenges during onboarding.
  • Develop and maintain documentation: Onboarding processes, best practices, and troubleshooting guides.

Key Responsibilities:

  • Maintain relationships with customers: Foster trust and understanding throughout the onboarding process.
  • Identify and resolve technical issues: Effectively communicate solutions to ensure successful onboarding.
  • Contribute to team success: Share knowledge and expertise to drive business growth.

Requirements:

  • 3 to 5 years of experience: In SaaS onboarding, data operations, or a related technical field.
  • Proficiency in ETL/ELT processes: Data transformation methodologies.
  • Strong SQL skills: Experience in writing complex queries, data validation, and troubleshooting.
  • Advanced Excel and spreadsheet skills: Including formulas, pivot tables, and automation.
  • Scripting expertise: Preferably in Python, Shell, or other relevant languages.

Preferred Qualifications:

  • Prior experience: In SaaS product-based companies.
  • Familiarity with cloud platforms: APIs, and automation tools.

About Us:

  • Our Mission: We prioritize the well-being of both our pet care providers and the pets they care for.
  • Our Values:
    • Kindness: We assume positive intent, celebrate co-workers' successes.
    • Trust: We are authentic, humble, and empathetic.
    • Fearlessness: We are bold, honest, direct, and candid.
    • Discourse, Not Dissonance: We encourage constructive discourse and welcome challenges.
    • Understanding, Not Consensus: We stand firm in our informed convictions until overturned by data.
    • Ownership: We empower each other to problem solve and take initiative.
    • Curiosity: We are passionate about learning and constantly seek opportunities to grow.

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