Sales Service Representative

21 hours ago

Mysore, Karnataka, India beBeeSupport Full time ₹ 9,00,000 - ₹ 12,00,000
About Us

We offer a wide range of solutions to create products that provide safety and protection for people, data and the environment.

Our critical solutions are used in various industries, including apparel and footwear, where we deliver value-adding products.

Main Responsibilities:
  • Provide first-line support to customers on day-to-day general enquiries on products and services.
  • Proactively explore customer needs and pain points through daily interactions and coordinate with colleagues to maximise sales leads and opportunities.
  • Promote and sell our products and services to increase sales and grow existing customer relationships.
Main Accountabilities and Key Activities:First Line Support:
  • Administer customer orders by coordinating with internal teams to meet customer requests accurately and promptly.
  • Enter orders into our system and communicate expected delivery times with customers.
  • Manage to revise or cancel orders as per customer's requests and corresponding company policies and good practices.
Bulk Order Management:
  • Coordinate with internal teams and external parties for delivery arrangements, including proforma invoices and shipping instructions.
  • Monitor and track orders to ensure they are processed successfully internally to meet customer delivery requirements.
Sample Request Management:
  • Enter sample/DTM requests into our online platform and communicate expected delivery times with customers.
Customer Complaint Management:
  • Be the process owner of customer complaint management to ensure complaints are received, registered, communicated, escalated (when needed), resolved and closed efficiently.
Promote and Support Customer Self-Service:
  • Sell the benefits and provide training to customers on established digital tools.
  • Identify and escalate opportunities for process improvement to immediate supervisors.
Promotion, Up-Selling and Cross-Selling of Our Products and Services:
  • Actively promote products and services to customers to increase sales and growth.
Education, Qualification and Experience:
  • Freshers and previous experience in customer service is preferred.
  • Good communication, collaboration, interpersonal and influential skills.
  • A proactive and problem-solving approach.

We strive to create a diverse and collaborative environment where every team member can thrive. We invite you to take the next step in your career with us.

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