
Senior Team Manager
3 days ago
**Job Title:** Team Lead
**About the Role**We are looking for a seasoned professional to lead our team. As a Team Lead, you will oversee the performance of a team of 10-15+ members and ensure their work is completed efficiently.
**Key Responsibilities**- Team Management: Manage and motivate a team of 10-15+ members to achieve their goals.
- Performance Oversight: Oversee the performance of team members and provide feedback for improvement.
- Education: Graduation is mandatory.
- Communication Skills: Strong communication skills in English (both written and verbal) are required.
- Experience: Proven experience managing teams is essential.
- Knowledge: Deep understanding of key performance metrics: Shrinkage, Attrition, AHT, NPS, CSAT is necessary.
- Presentation Skills: Experience in presenting MBR, QBR, and WBR to senior management is required.
- Industry Background: Must come from a BPO industry background.
The ideal candidate should have 5+ years of experience and be flexible to work night shifts. If you are interested, please send your updated resume for consideration.
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