Quality Excellence Leader

4 days ago

Ahmedabad, Gujarat, India beBeeQuality Full time ₹ 10,00,000 - ₹ 15,00,000

Job Description:

We are seeking a meticulous Quality Manager to own and elevate customer-facing excellence across our Sales, Marketing, and Support departments. This individual will design and enforce quality frameworks, leverage deep CRM expertise to drive data-backed improvements, and enable a 100-member team with clear SOPs, targeted training, and rigorous call quality audits.

Key Responsibilities:

  • Develop and maintain a call quality monitoring framework for Sales, Marketing, and Support.
  • Conduct regular call audits, score performance against SLAs, and deliver actionable feedback to team leads.
  • Create, facilitate, and iterate training programs covering CRM usage, process adherence, communication skills, and quality standards.
  • Partner with IT and Operations to optimize Zoho CRM (or equivalent) workflows, ensure data hygiene, and build real-time dashboards.
  • Analyze quality metrics and generate insights to drive continuous improvement initiatives.

Required Skills & Qualifications:

Criteria

Requirement

Education : Bachelor's degree in Business, Healthcare, or related field; MBA preferred

Overall Experience 10 – 15 years in quality management roles supporting multiple customer-facing teams

Candidate should have hands-on experience with Zoho CRM or similar platforms

Team Scale Exposure to quality oversight for 100+ team members

SOP & Training Proven track record in drafting SOPs and delivering large-scale training

Analytical Skills Strong competency in data analysis, Excel, and dashboard tools

Industry Background Experience in EdTech or Healthcare domains is a strong plus

What We Offer:

  • A mission-driven culture committed to transforming healthcare education
  • Cross-functional exposure and a seat at the strategic table
  • Competitive salary, benefits, and opportunities for growth and development

This role offers an excellent opportunity to make a meaningful impact on the organization's success.

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