Solar Energy Advocate
9 hours ago
Unlock Solar Potential as a Customer Success Manager
Lytegen seeks an experienced professional to lead customer service in the solar energy sector. This role involves ensuring seamless experiences for customers, fostering trust and loyalty in renewable energy solutions.
Key Responsibilities:- Lead and manage a team providing prompt and professional support.
- Enhance the customer journey by offering guidance and resolving escalations.
- Monitor customer satisfaction, retention, and service quality metrics.
- Collaborate with operations, sales, and technical teams to address customer concerns.
- Develop strategies to improve customer engagement and long-term relationships.
- Educate customers on solar solutions, processes, and post-installation support.
- Prior experience in Customer Success / Customer Service / Account Management.
- Experience in the solar or renewable energy industry is highly preferred.
- Strong leadership, communication, and problem-solving skills.
- Customer-first mindset with ability to manage escalations.
- Comfortable working in a dynamic environment.
- A dynamic work environment that fosters growth and learning.
- The opportunity to make a positive impact in the solar energy sector.
- A collaborative team atmosphere that values open communication.
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