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Collections and Dispute Resolution Professional

2 weeks ago

Bengaluru, Karnataka, India Genpact Full time
Company Overview

Genpact is a global leader in professional services, driving business outcomes through its innate curiosity, entrepreneurial agility, and relentless pursuit of a world that works better for people. With 125,000+ employees across 30+ countries, Genpact serves Fortune Global 500 companies with deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

We are a values-driven organization that prioritizes respect and integrity, customer focus, and innovation. At Genpact, we believe in empowering our employees to create lasting value for clients and contribute to a more sustainable future.

Job Description

We are seeking a Collections Representative who will be responsible for leading all collection and dispute resolution activities in accounts receivable and related settlement processes. This role requires excellent communication and problem-solving skills, as well as the ability to balance and troubleshoot recurring or occasional bottlenecks.

The ideal candidate will have a strong background in cash management, accounting, or a related field, and be proficient in using ERP systems and MS Office software, including Excel. A good understanding of tax regulations and compliance is also desirable.

Responsibilities

• Collect invoices and manage all related processes, including dispute identification and resolution, account reconciliation, credit balance disposition, and unclaimed property administration.

• Effectively communicate and support collection goals while providing quality customer service and actively pursuing knowledge of skills and tools used in all collection efforts.

• Balance, trouble shoot, and resolve recurring or occasional bottlenecks.

• Ensure timely reimbursement and perform acceptability analysis within threshold.