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Customer Collections Specialist
2 weeks ago
Genpact is a global professional services firm that delivers outcomes to shape the future. With over 125,000 people across 30+ countries, we're driven by our innate curiosity and desire to create lasting value for clients.
We serve leading enterprises, including Fortune Global 500 companies, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.
In this role, you'll be part of a team that's passionate about delivering exceptional results.
Job Description
We're inviting applications for the role of Process Developer, Collections. As a key member of our team, you'll be responsible for collecting delinquent amounts from customers over the phone or securing promises from them to make payments. You'll also reconcile orders to match customer books, validate credits or debits, and send them for collection or refund. Additionally, you'll follow up on customer/internal disputes and work with departments to resolve issues.
This role involves inbound & outbound calling, providing payment plans based on customer requirements, and ensuring excellent communication skills (verbal and written).
Responsibilities
* Collect delinquent amounts from customers
* Reconcile orders to match customer books
* Validate credits or debits and send them for collection or refund
* Follow up on customer/internal disputes
* Provide payment plans based on customer requirements
Qualifications
* Graduate degree in any stream
* Relevant experience
* Excellent communication skills (verbal and written)
Preferred Qualifications
* Good customer handling skills
* High energy level
Benefits
Genpact is an Equal Opportunity Employer and offers a dynamic work environment that values respect and integrity, customer focus, and innovation. We are committed to creating a diverse and inclusive workplace where everyone can thrive.
