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Delinquent Accounts Resolution Manager

1 week ago

Bengaluru, Karnataka, India Genpact Full time
Join Our Team
As a Process Developer, Collections at Genpact, you'll be part of a high-performing team that's passionate about delivering exceptional results. We're seeking talented individuals who share our commitment to excellence and are eager to take on new challenges.

About the Role
This role involves collecting delinquent amounts from customers, reconciling orders to match customer books, validating credits or debits, and sending them for collection or refund. You'll also follow up on customer/internal disputes and work with departments to resolve issues. This requires excellent communication skills (verbal and written), attention to detail, and ability to work under pressure.

Key Responsibilities
* Collect delinquent amounts from customers
* Reconcile orders to match customer books
* Validate credits or debits and send them for collection or refund
* Follow up on customer/internal disputes

What We Offer
* Competitive compensation and benefits package
* Opportunities for career growth and development
* Dynamic and inclusive work environment

Requirements
* Bachelor's degree in any field
* 2+ years of experience in collections or a related field
* Excellent communication and interpersonal skills