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Only 24h Left: COLLECTION TEAM LEAD
1 month ago
Lead and manage a team of 6 to 12 Collection Executives to achieve collection targets
. Monitor team performance and provide guidance to improve collection efficiency.
Ensure timely follow-ups with customers for pending or overdue payments
. Handle escalations and resolve disputes professionally.
Train and mentor team members to enhance negotiation and customer handling skills.
Maintain accurate records of collections, outstanding payments, and customer interactions.
Ensure compliance with company policies and financial regulations.
Coordinate with other departments to streamline the collection process.
Prepare daily and weekly reports on collections and team performance.
