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Human Resources Operations Director
2 months ago
About Gallagher
Gallagher is a leading global insurance brokerage, renowned for delivering exceptional service to its clients. Our commitment to excellence drives us to innovate and improve continuously.
The Gallagher Service Center plays a vital role in our ability to provide world-class quality and customer satisfaction. This cutting-edge support facility enables our global teams to serve customers efficiently, ensuring we meet regulatory requirements and achieve speed to market.
With over 9,000 employees across four locations, the GSC provides reliable, fast, and high-quality support to our field staff worldwide. By joining our team, you'll have the opportunity to be part of a growing global organization that offers an unparalleled professional environment for skill development and knowledge improvement.
We empower our employees to make a difference, take control, and drive tangible results. Gallagher is committed to providing equality in our employment opportunities.
Job SummaryThis senior leadership position oversees the day-to-day operations of HR Operations/Support. As a Senior Team Manager/Service Delivery Manager, you will manage a team of HR Associates and SMEs, ensuring efficient and effective delivery of HR services. Your key responsibilities include:
- Recruiting, hiring, and training HR Representatives
- Providing ongoing coaching, mentoring, and development to team members
- Managing performance reviews and evaluations
- Motivating and inspiring the team to achieve high levels of performance
You will be responsible for:
- Developing and implementing policies, procedures, and standards for HR Support
- Monitoring and analyzing KPIs to assess department performance
- Identifying areas for improvement and implementing changes to enhance efficiency and effectiveness
- Allocating resources based on priorities and peak seasons
Your focus will be on ensuring the HR Support delivers exceptional customer service to employees and applicants. Key objectives include:
- Developing and implementing strategies to improve customer satisfaction
- Resolving escalated customer complaints and issues
As a process improvement specialist, your tasks will involve:
- Reviewing and improving HR processes and systems
- Identifying opportunities for automation and implementing technology solutions
- Collaborating with other HR departments to streamline processes and reduce redundancies
Your primary responsibility will be to ensure compliance with all relevant HR laws and regulations. This includes:
- Conducting regular audits and reviews to identify and address compliance risks
- Maintaining a strong understanding of HR policies, procedures, and best practices
About You
To succeed in this role, you should possess:
- Leadership skills to inspire and motivate a team
- Strategic thinking to develop long-term plans and strategies
- A customer service focus to deliver excellent service
- Problem-solving skills to resolve complex issues effectively
- Strong communication skills to convey ideas clearly and concisely
Requirements
For this position, we are seeking a highly skilled individual with:
- 10+ years of relevant work experience
- Proven experience in project management, preferably in a fast-paced environment
- Excellent organizational and time-management skills, with the ability to prioritize tasks effectively
- Strong interpersonal and communication skills, with the ability to work effectively with team members and stakeholders
