Leadership Position

1 day ago

Aligarh, Uttar Pradesh, India beBeeTeamLeader Full time ₹ 85,00,000 - ₹ 90,00,000

Job Summary

We are actively hiring for a Team Lead to spearhead our operations.

The ideal candidate will possess excellent leadership skills, customer service expertise, and experience in managing high-performing teams.

Key Responsibilities

  • Lead a team of agents to achieve daily targets and ensure high levels of customer satisfaction
  • Oversee AHT, shrinkage, attrition, CSAT, KPIs, and SLAs to maintain operational efficiency and effectiveness
  • Develop and implement strategies to reduce shrinkage and attrition rates through effective people management practices
  • Collaborate with other teams to resolve issues related to rostering, contact center operations, and team handling

Requirements

To be successful in this role, you should have:

  • Customer Service, Customer Support, and Customer Service Management skills
  • Experience in achieving and maintaining high levels of Customer Satisfaction
  • Excellent verbal and written Communication skills
  • Experience in Banking Revolut, Anti money laundering (AML), Money Laundering (ML) and KYC

What We Offer

We offer a dynamic work environment, opportunities for growth and development, and a competitive compensation package.

If you are a motivated and results-driven professional looking for a challenging opportunity, please apply with your resume and cover letter.

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