Support Team Leadership Position

18 hours ago

Aligarh, Uttar Pradesh, India beBeeLeadership Full time ₹ 24,00,000 - ₹ 30,00,000

Job Opportunity:

We are seeking an experienced leader to build and scale a high-performing support team for our rapidly expanding SaaS enterprise. The ideal candidate will drive strategy, lead global teams, and ensure world-class customer experience through technical depth, data-driven decisions, and operational excellence.

  • A minimum of 10-15 years in technical support or customer success roles, including at least 2 years of leadership experience
  • A strong understanding of SaaS and enterprise technology, including APIs, SSO, and integrations
  • Proven leadership skills, a customer-centric mindset, and experience with support tools (Salesforce, Freshworks, etc.)

Key Responsibilities:

• Develop and execute strategies to enhance customer satisfaction and reduce support queries

• Lead and manage a team of support engineers and technicians

• Collaborate with cross-functional teams to identify and implement process improvements

• Analyze data and metrics to inform support decisions and optimize team performance

• Stay up-to-date with industry trends and emerging technologies

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