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2 weeks ago
**Job Title:** Computer Hardware Support Specialist
**Overview:
We are seeking a skilled Computer Hardware Support Specialist to join our team. The ideal candidate will have hands-on experience in managing and supporting IT infrastructure, including Windows and macOS environments.
**Key Responsibilities:
• Install, configure, and maintain Windows and macOS operating systems.
• Troubleshoot hardware issues related to desktops, laptops, printers, and other peripherals.
• Install, update, and patch software applications and security tools.
• Provide day-to-day support for Microsoft 365 applications including Outlook, Teams, OneDrive, and SharePoint.
• Manage user accounts, groups, and permissions using Active Directory.
• Assist with system upgrades, data migrations, and routine backups.
• Troubleshoot basic network issues (LAN, WAN, Wi-Fi) and VPN connectivity problems.
• Perform basic configuration and support of network devices such as routers, switches, and firewalls.
• Assist in IP address configuration and network printer setup.
• Monitor and maintain network performance at the location.
**Preferred Skills:**
• Strong troubleshooting and problem-solving abilities.
• Basic understanding of Firewalls and Layer 2 Switches.
• Familiarity with ITSM tools for ticket management.
• Ability to work independently and prioritize tasks.
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