Technical Support Ambassador

4 days ago

Anand, Gujarat, India beBeeSupport Full time ₹ 60,00,000 - ₹ 80,00,000
Partner Support Specialist

This role requires close collaboration with internal teams to resolve issues, maintain SLAs, and deliver a consistently strong partner experience.

The ideal candidate will serve as the first line of support for partners, ensuring high-quality service, quick resolution of technical and operational issues, and a seamless onboarding experience.

Key Responsibilities:
  • Respond to partner queries via email, live chat, or ticketing systems like Freshdesk or Intercom.
  • Maintain strong First Response Time (FRT) and meet chat acceptance SLAs.
  • Ensure CSAT scores of 95%+ by delivering timely, accurate, and empathetic support.
  • Maintain high-quality written communication with typing speeds of 70+ words per minute.
  • Guide partners through the onboarding process and assist with dashboard integrations.
  • Understand the unique business use cases of partners and deliver tailored support solutions.
  • Work with Product, Tech, and Sales teams to resolve escalations and improve the partner experience.
  • Ensure clear documentation, consistent follow-ups, and structured handovers for ongoing cases.
Requirements:
  • 2–4 years of experience in partner or customer support roles (preferably in SaaS/B2B setups).
  • Strong understanding of APIs, Webhooks, and third-party integration workflows.
  • Proficiency with tools like Freshdesk, Zendesk, Intercom, or similar platforms.
  • Excellent verbal and written communication skills.
  • Prior experience in SaaS customer success or technical support.
  • Familiarity with CRMs and automation tools.
  • Experience collaborating with internal tech and onboarding teams.
Perks & Benefits:
  • Closely collaborate with cross-functional teams and leadership.
  • Gain exposure to international partner operations and real-time WhatsApp integrations.

Deliver high-impact results in a fast-paced environment that prioritizes ownership, learning, and growth.

  • Strategic Brand Ambassador

    1 week ago

    Anand, Gujarat, India beBeeBrand Full time ₹ 1,40,00,000 - ₹ 2,00,00,000

    Job Title: Strategic Brand Ambassador">At the forefront of our organization, we seek a highly skilled Strategic Brand Ambassador to spearhead the execution of integrated campaigns. This individual will be responsible for developing campaign pitches, content calendars, and strategic packages that align with business objectives.The ideal candidate will possess...

  • Customer Service Ambassador

    1 day ago

    Anand, Gujarat, India beBeeCustomer Full time US$ 40,000 - US$ 60,000

    Customer Service AmbassadorWe are seeking a highly motivated and skilled Customer Service Ambassador to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional support to our customers via multiple channels.Job ResponsibilitiesResolve Customer Inquiries: Respond to customer inquiries in a timely and...

  • Technical Support Specialist

    16 hours ago

    Anand, Gujarat, India beBeeTechnical Full time ₹ 9,00,000 - ₹ 12,00,000

    **Job Overview**We are seeking a highly skilled technical professional to provide timely support for application and system issues, monitor performance and alerts, troubleshoot and resolve technical issues, support production deployments, and develop and maintain system documentation.**Key Responsibilities:**Provide first and second-level technical support...

  • Technical Support Specialist

    2 days ago

    Anand, Gujarat, India beBeeSupport Full time ₹ 10,00,000 - ₹ 20,00,000

    Technical Support SpecialistWe are seeking a skilled Technical Support Specialist to join our team.Job Description:Our ideal candidate will have experience in Veeva Vault and knowledge of ITIL processes and support.They will be able to troubleshoot complex technical issues with ease and identify and resolve technical issues related to applications.The...

  • IT Technical Support Professional

    1 week ago

    Anand, Gujarat, India beBeeITSpecialist Full time ₹ 8,00,000 - ₹ 12,00,000

    Job SummaryWe are seeking a highly skilled and experienced IT Support Specialist to provide top-notch technical support for our clients.Key Responsibilities:Provide technical support for desktop computers, printers, and other equipment.Troubleshoot hardware and software problems, resolving issues promptly and efficiently.Diagnose and repair computer systems,...

  • Technical Support Specialist

    1 week ago

    Anand, Gujarat, India beBeeTechnical Full time ₹ 6,00,000 - ₹ 12,00,000

    Job Title: Technical Support SpecialistWe are seeking a skilled and experienced technical support specialist to provide high-quality service support for computer systems and large format printing solutions.The ideal candidate will have a strong background in troubleshooting, repair, and maintenance of computer hardware, software, networking issues, and large...

  • Technical Support Specialist

    4 days ago

    Anand, Gujarat, India beBeeSupport Full time ₹ 8,00,000 - ₹ 12,00,000

    Technical Support SpecialistJob Overview: A skilled Technical Support Specialist is required to deliver exceptional support services to customers. The ideal candidate will possess excellent communication skills, strong troubleshooting experience, and knowledge of IT service management methodologies.Key Responsibilities:Provide high-quality technical support...

  • Technical Support Associate

    16 hours ago

    Anand, Gujarat, India beBeeSupport Full time ₹ 40,00,000 - ₹ 80,00,000

    Job Summary:We are seeking a skilled Technical Support Associate to join our team. The successful candidate will be responsible for providing exceptional customer support, resolving technical issues, and ensuring seamless communication with clients.About the Job:The Technical Support Associate will play a critical role in bridging the gap between clients and...

  • Technical IT Support Expert

    1 week ago

    Anand, Gujarat, India beBeeITSpecialist Full time ₹ 8,00,000 - ₹ 12,00,000

    Job Opportunity: IT Support SpecialistThe ideal candidate will provide technical support and troubleshooting expertise to ensure seamless operation of our IT infrastructure. This role involves managing desktop computers, offering help desk support, and resolving IT-related issues on a daily basis.Key Responsibilities:Provide expert technical support and...

  • Technical Support Specialist

    2 days ago

    Anand, Gujarat, India beBeeTechnical Full time ₹ 9,00,000 - ₹ 12,00,000

    We are currently seeking a skilled professional to fill the role of Technical Support Specialist. As a key member of our technical support team, you will provide multilingual customer support via phone, chat, and email.Key Responsibilities:Provide technical assistance to customers with mobile devices and servicesTroubleshoot mobile device and connectivity...