Front Office Representative

4 weeks ago


Jaipur, Rajasthan, India Accor Full time

Job Overview

Accor is seeking a Front Office Representative to join our team.

As a key member of the front office, you will be responsible for ensuring seamless check-in and check-out processes for our guests.

Your primary objective will be to provide exceptional customer service, maintain high levels of satisfaction, and contribute to the overall success of our hotel operations.

Job Summary

We are looking for a detail-oriented and organized individual with a passion for delivering outstanding guest experiences.

The successful candidate will have previous experience in hotel operations, preferably with a focus on front office duties.

You will be expected to work closely with other departments to ensure that guests' requests and needs are met efficiently.

Key Responsibilities:

  • Guest Services
    • Welcome guests upon arrival, register them, and issue room keys according to departmental standards and procedures.
    • Assist guests with check-in and checkout, as well as other cashiering duties.
  • Room Preparation
    • Review arrival lists and prepare compendiums prior to guests' arrival.
    • Update and maintain repeat guest history systems.
  • Cashiering Duties
    • Handle guests' mail, messages, and answer phone calls.
  • Hotel Operations
    • Liaise closely with other relevant departments to ensure that guests' requests and needs are met.
    • Promote Inter-Hotel sales and in-house facilities according to departmental standards to maximize revenue.
  • Complaint Resolution
    • Handle guests' complaints and comments tactfully and efficiently.
  • Maintenance of Guest Information
    • Maintain the privacy and confidentiality of all guests by ensuring that no details of the guests are disclosed.
  • Credit Matters
    • Be vigilant in regard to in-house credit matters and act upon any discrepancies.

Qualifications and Requirements

To be considered for this role, you should have:

  • A minimum of 6 months to 1 year of work experience in hotel operations.
  • A relevant degree or diploma in Hospitality or Tourism management (preferable).
  • An exceptional service-focused personality.

Estimated Salary Range: $45,000 - $55,000 per annum



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