Investigation Specialist I

4 weeks ago

Bengaluru, Karnataka, India ADCI - Karnataka - A66 Full time

About the Role

We are seeking a highly skilled and detail-oriented individual to join our team as an Investigation Specialist I. As an Investigation Specialist I, you will play a critical role in evaluating transactions and safeguarding Amazon's global customer base, profitability, and brand while maintaining a high bar of customer experience.

Key Responsibilities

  • Take appropriate action to identify and help minimize the risk posed by fraud patterns and trends.
  • Communicate via email and telephone with buyers, merchants, and other external and internal customers.
  • Maintain Amazon's site quality by enforcing Amazon's Policy Guidelines.
  • Take appropriate action based on established procedures and document those actions. When procedures are not available, follow established escalation paths to ensure resolution.
  • Participate in other special projects/assignments and Partner with appropriate business teams as necessary.
  • Achieve weekly productivity and quality standards for investigations.
  • Experienced in the internet space and capable of succeeding in a fast-paced team environment.
  • Be prepared to be flexible with working hours and work Saturdays and/or Sundays.

Basic Qualifications

  • Excellent written and spoken German & English skills and an ability to compose grammatically correct, concise and accurate written responses.
  • Excellent interpersonal skills, with the ability to communicate complex issues correctly and clearly to both internal and internal customers.
  • Demonstrated ability to work independently and make complex investigation decisions with little to no guidance.
  • Excellent problem solving skills.
  • Exceptionally strong customer handling and conflict resolution skills with a keen focus on quality and customer experience.
  • Demonstrated ability to analyze problems logically.
  • Self-disciplined, diligent, proactive and detail oriented.
  • Strong organizational skills.
  • Effective prioritization of work time to ensure productivity, fulfill department standards for time spent and individually prioritize multiple tasks of competing urgency.
  • Demonstrated ability to exceed expectations with regard to performance and individual contribution.
  • Demonstrated analytical and problem solving skills, including the ability to recognize non-obvious patterns.
  • Ability to maintain high levels of confidentiality and data security standards.
  • Experience with Microsoft Office, including Outlook, Word, and Excel.
  • Passionate commitment to Amazon's emergence as the world's most customer-centric company.

Preferred Qualifications

  • Speak, write, and read fluently in German & English.
  • Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays.

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