Audit and Risk Investigator
6 days ago
Investigation Specialist I Job Description
We are seeking an experienced Investigation Specialist to join our team at ADCI - Karnataka - A66. The ideal candidate will have a strong background in fraud prevention, risk assessment, and customer service.
- Conduct thorough investigations to identify and mitigate potential risks and threats to our global customer base, profitability, and brand.
- Communicate effectively with internal and external stakeholders, including buyers, merchants, and other customers, to resolve issues and provide solutions.
- Enforce Amazon's Policy Guidelines to maintain site quality and ensure a positive customer experience.
- Take appropriate action based on established procedures and document all actions taken.
Requirements
- Fluent German and English language skills, with excellent written and spoken communication skills.
- Excellent interpersonal and problem-solving skills, with the ability to work independently and make complex decisions.
- Strong analytical and conflict resolution skills, with a focus on quality and customer experience.
- Experience with Microsoft Office, including Outlook, Word, and Excel.
- Ability to work a flexible schedule, including weekends and holidays.
Preferred Qualifications
- Experience in the internet space and a proven track record of success in a fast-paced team environment.
- Ability to maintain high levels of confidentiality and data security standards.
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