Growing Your Career as a Customer Support Specialist
2 weeks ago
The role of a Customer Support Intern is focused on delivering exceptional customer experiences through effective communication and problem-solving skills.
Key responsibilities include handling inbound and outbound customer calls, ensuring clear and empathetic communication in both Hindi and English languages.
Additional tasks involve providing accurate product information, recording customer interactions, and escalating complex issues when necessary.
A key focus area will be to maintain professionalism and empathy while interacting with customers, promoting a positive experience that drives customer satisfaction.
Requirements:- Freshers or those with up to 6 months of experience in customer support are encouraged to apply.
- Excellent communication skills in both Hindi and English languages.
- Knowledge of an additional language can be beneficial.
- Strong listening skills, patience, and a positive attitude towards query resolution.
- Basic computer skills with the ability to utilize CRM tools efficiently.
- Flexibility to work in rotational shifts and off-peak hours.
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