Senior Contact Center Solutions Specialist

7 days ago

Anantapur, Andhra Pradesh, India beBeeEngineer Full time ₹ 1,00,00,000 - ₹ 1,50,00,000
Genesys Cloud Contact Center Engineer

This role involves working closely with stakeholders in multiple countries to ensure the contact center infrastructure delivers on the desired business outcomes and meets the evolving needs of the business community.

  • Main Responsibilities:
  • Design and engineering functions – Work with suppliers to establish and document standards and blueprints.
  • Operations and maintenance – Help manage operational run, enhancements and platform changes.
  • Support supplier management – Monitor and manage services provided by suppliers to ensure they meet contractual obligations and performance standards.
  • Work with internal IT stakeholders to support integrations, governance processes and architecture/design.
  • Engage with country representatives, sharing knowledge and best practices and serving as a technical escalation resource where additional expertise is required.

Key Requirements:

  • 3-5 years of experience working with Genesys Cloud contact center solutions.
  • Genesys Certified Professional (GCP) or equivalent certifications are highly desirable.
  • Bachelor's degree in Computer Science, Information Technology, or a related field. Equivalent work experience may be considered.
  • Proven experience in designing and implementing contact center solutions.

Desirable Skills:

  • Genesys Cloud tools including Architect, Genesys Cloud Agent Scripter, Genesys Cloud CLI
  • Experience with JSON, RegEx, and restful API/web services.
  • Designing, creating and managing table-driven and dynamic workflows.

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