Salesforce Contact Center Solutions Expert

6 days ago


Dindigul, Tamil Nadu, India beBeeConsultant Full time ₹ 15,00,000 - ₹ 25,00,000
Job Description:

We are seeking a highly skilled professional with proven expertise in designing, configuring, and deploying advanced contact center solutions leveraging Salesforce, Amazon Connect, Lambdas, and Open CTI capabilities. This is a client-facing leadership role requiring strong technical expertise, solutioning ability, and end-to-end implementation ownership.

Required Skills & Qualifications:
  • 6+ years in Salesforce consulting (Service Cloud focus).
  • Salesforce Administrator & Service Cloud Consultant certified.
  • Proven Service Cloud Voice implementation experience.
  • 1+ full lifecycle Amazon Connect CTI Adapter implementation.
  • Hands-on AWS Lambda + Salesforce integration experience.
  • Strong knowledge of Open CTI customization.
Benefits:

Our company offers the following benefits:
• Exposure to Einstein Bots, Digital Engagement, Omni-Channel.
• Familiarity with AWS ecosystem (S3, Lex, Polly).
• Knowledge of Salesforce DevOps & CI/CD.
• Agile project delivery experience.

Others:

As a senior consultant, you will have the opportunity to work on challenging projects, collaborate with stakeholders, and develop your skills in a dynamic environment.



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