Senior Operations Coordinator

2 weeks ago


Guntur, Andhra Pradesh, India beBeeOperations Full time ₹ 90,00,000 - ₹ 1,20,00,000

We are seeking a seasoned Senior Operations Coordinator to oversee and coordinate the entire lifecycle of multiple ServiceNow ITOM projects. The ideal candidate will have extensive experience in managing cross-functional teams, prioritizing tasks, and meeting deadlines.

Responsibilities
  • Project Management: Lead end-to-end project delivery of ServiceNow ITOM implementations including Discovery, Service Mapping, Event Management, CMDB, etc.
  • Stakeholder Collaboration: Collaborate with stakeholders to define project scope, goals, deliverables, timelines, and resource needs.
  • Agile Methodologies: Manage project lifecycle from initiation through delivery using Agile, Waterfall, or hybrid methodologies.
  • Status Tracking: Track and report project status, risks, issues, dependencies, and compliance to leadership.
Requirements
  • Critical Skills: Extensive experience in IT service management, knowledge of ServiceNow ITOM capabilities, and proficiency in Agile methodologies.
  • Collaboration: Excellent collaboration and communication skills to work closely with technical teams, business analysts, developers, architects, and platform owners.
  • Documentation: Strong documentation skills to develop and maintain project documentation including project plans, RAID logs, and status reports.
Benefits
  • Professional Growth: Opportunities for professional growth and development in a dynamic environment.
  • Teamwork: Collaborative team environment that values open communication and teamwork.
  • Autonomy: Autonomous work environment with flexibility to prioritize tasks and meet deadlines.


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