
Demand Generation Specialist
4 days ago
Collections Specialist Job Overview
We are looking for experienced professionals to join our 3rd Party Collections Process. This is an excellent opportunity for individuals with a background in international BPO voice processes, particularly those who have experience in collections or customer support.
Key Responsibilities:
- Handle outbound and inbound calls for collections in line with client policies.
- Follow up with customers on overdue accounts in a professional and persuasive manner.
- Maintain accurate records of customer interactions and payment commitments.
- Meet defined productivity and quality benchmarks.
- Provide timely updates and escalate issues where necessary.
Requirements:
- Minimum 1 year of experience in an International BPO voice process (preferably in collections or customer service).
- Strong command of spoken English with a neutral or US/UK accent.
- Excellent communication, negotiation, and interpersonal skills.
- Ability to handle pressure and meet targets in a fast-paced environment.
- Flexible to work in rotational shifts (including night shifts).
Additional Information:
For more information about the role, please visit our website at [insert link].
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