Global Travel Expert
1 day ago
We are looking for a skilled Global Travel Expert to join our team. As a Booking Reservations Specialist, you will be responsible for managing schedule change reservations, handling customer queries, and reporting to the Team Lead to meet goals.
Key Responsibilities:
- Manage schedule change reservations, ensuring timely updates and effective communication with customers.
- Handle customer inquiries and resolve issues related to schedule changes, providing excellent service and support.
- Collaborate with the Team Lead to achieve sales targets and improve customer satisfaction.
- Stay up-to-date with airline schedules, fares, and policies to provide accurate information to customers.
- Develop and maintain strong relationships with customers, ensuring their needs are met and exceeded.
Requirements:
- Minimum 1 year of experience in the customer service industry.
- Knowledge of the travel industry, with a focus on airline schedules and fares.
- Excellent communication and interpersonal skills, with the ability to work in a fast-paced environment.
- Ability to work in different shifts, including night shifts.
- Self-learning and adaptability, with a willingness to take initiative and learn new skills.
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