
Senior ServiceNow Platform Engineer
16 hours ago
We are seeking a highly skilled ServiceNow Developer to join our team. The successful candidate will have a strong background in IT service management and software development.
- Key Responsibilities:
- Implement and optimize Incident, Problem, Change, and Service Request Management workflows in alignment with business requirements.
- Configure and update Discovery schedules, monitor daily runs for errors, and troubleshoot issues to ensure reliable CI identification and population.
- Enhance Discovery probes and patterns to support complex infrastructure and cloud environments.
- Continuously improve the ServiceNow platform through iterative enhancements, user feedback incorporation, and performance tuning.
- Customize form layouts, fields, and user interfaces to support data consistency and usability across modules.
- Tailor and extend CAB Workbench functionality to support automated workflows and board operations.
- Develop and maintain robust REST/SOAP API integrations with external systems.
- Manage Scheduled Jobs, Script Includes, Business Rules, and automation scripts for operational efficiency.
- Customize the Employee Center portal to improve branding, content delivery, and user engagement.
- Design and publish reports and dashboards to support performance tracking and operational transparency.
- Troubleshoot platform issues using advanced scripting skills and resolve defects promptly.
- Bachelor's degree in Computer Science, Information Technology, or related field.
- Relevant ServiceNow training in ITSM, Discovery, and scripting modules.
- Minimum of 3 years of hands-on experience in ServiceNow development.
- Proven track record with ServiceNow ITSM modules and Discovery implementation.
- Experience with form customization, API integration, and dashboard/report creation.
- Demonstrated experience in troubleshooting platform issues and scripting errors.
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ServiceNow Technical Specialist
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ServiceNow Support Specialist
7 days ago
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