Sr Mgr, Maps Operations Transformation Lead

3 weeks ago


Hyderabad, Telangana, India myGwork Full time
Unlock Customer Delivery Experience Innovation

Amazon, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community, is seeking an experienced leader to drive operations related to Maps and Navigation. As a Senior Operations Manager with the Last Mile Analytics and Quality (LMAQ) Maps team, you will run manual operations for fixing and deep diving defects related to Maps and Routing managing large teams (700+ member teams).

This role requires strategic thinking, leadership, and analytical skills to improve operational efficiencies and people processes. You will partner closely with program, product, technology, and sciences teams to define operational processes and build innovative experiences for customers.

You must be highly analytical, able to work effectively in a matrix organization, and have the ability to break complex problems down into steps that drive operational efficiencies at Amazon speed. Excellent communication and writing skills and executive presence to get in front of VPs and SVPs across Amazon are imperative. You will need to work in a high-paced environment with pressing timelines.

The estimated salary for this position is $200,000 - $250,000 per year, based on industry standards and job requirements. This figure may vary depending on your location, experience, and qualifications.

Key responsibilities include working on Strategic Initiatives for Maps and Navigation with Geo Spatial program, product, tech, sciences, and operations teams; defining, owning, and driving critical business decisions spanning multiple teams and stakeholders; and collaborating with program, product, tech, and sciences teams within the Last Mile Technology to drive global programs and systems improvements and reduce customer defects.

BASIC QUALIFICATIONS:
- 7+ years of team management experience
- Experience defining operations requirements and using data and metrics to determine improvements
- Experience delivering cross-functional projects
- 7+ years of operations management experience
- Experience using data and metrics to drive improvements

PREFERRED QUALIFICATIONS:
- Experience implementing repeatable processes and driving automation or standardization
- Experience managing large manual teams as a manager of manager
- Experience managing, analyzing, and communicating results to senior leadership
- Experience in managing and improving tooling and process automation

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