
Executive Director of Client Engagement
2 weeks ago
Elchemy is a technology-enabled cross-border specialty chemicals marketplace.
Our vision is to become the largest global speciality chemicals distributor by leveraging a tech-first approach.
The global speciality chemicals market is massive, with a compound annual growth rate of 5.7%.
However, the industry faces several challenges, including lack of trust, excessive lead times, quality uncertainty, and operational inefficiencies.
In the past two years, we have scaled up our operations, serving more than 40 countries, and formed partnerships with over 100 customers and suppliers.
We want to build a team of high-achievers who can help us drive results and achieve excellence.
Job Description
You will be responsible for owning the post-sales customer journey as a Customer Success Specialist.
You will work closely with various teams to ensure smooth order execution, provide timely updates to customers, and champion customer satisfaction across all touchpoints.
Key Responsibilities
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