Senior Client Engagement Specialist

5 days ago


Amrāvati, Maharashtra, India beBeeCustomer Full time ₹ 15,00,000 - ₹ 17,00,000
Job Description

The Client Success Associate will play a pivotal role in fostering exceptional client experiences, driving sales, and ensuring seamless interactions with our solutions.

Key Responsibilities:

  • Client Interaction & Support
    • Serve as the primary point of contact for clients, providing expert guidance and timely responses.
    • Address client concerns and resolve issues efficiently to enhance client satisfaction and retention.
    • Proactively follow up with clients to ensure all their queries are addressed and take end-to-end ownership.
  • Consultative Sales
    • Identify client needs and recommend appropriate products or services.
    • Convert client inquiries into sales opportunities, driving revenue growth.
    • Consistently meet or exceed individual and team success goals.
  • Relationship Building
    • Develop and nurture strong, long-term relationships with clients to foster loyalty and repeat business.
    • Collaborate with internal teams to ensure a cohesive approach to client management and support.
  • Operational Excellence
    • Coordinate with various departments to ensure smooth client onboarding and service delivery.
    • Assist in the development and updating of client-facing materials.
  • Market Insight & Reporting
    • Stay informed about industry trends, client needs, and competitive landscape to better serve our clients.
    • Own reporting and insights on client engagement, product performance, and market trends.
    Required Skills and Qualifications

Qualifications:

  • Bachelor's degree.
  • 2+ years of experience in a multinational client-facing professional services environment.
  • Bar-raising soft skills in handling executive-level clients.
  • Persuasive communication, negotiation, and relationship-building skills.
  • Proven ability to drive sales and achieve goals.
  • Proficiency in CRM systems and Microsoft Office Suite.
  • Ability to work effectively in a dynamic, team-oriented environment.
What You Bring

Ownership Mindset:

  • Ownership mindset for delivering outstanding service.
  • Agility to work with global stakeholders across time zones.
  • Proactive approach to identifying opportunities and solving problems.
  • Ability to work independently and as part of a collaborative team.
  • Eagerness to learn and stay current with industry trends and best practices.


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