
Senior Client Engagement Specialist
5 days ago
The Client Success Associate will play a pivotal role in fostering exceptional client experiences, driving sales, and ensuring seamless interactions with our solutions.
Key Responsibilities:
- Client Interaction & Support
- Serve as the primary point of contact for clients, providing expert guidance and timely responses.
- Address client concerns and resolve issues efficiently to enhance client satisfaction and retention.
- Proactively follow up with clients to ensure all their queries are addressed and take end-to-end ownership.
- Consultative Sales
- Identify client needs and recommend appropriate products or services.
- Convert client inquiries into sales opportunities, driving revenue growth.
- Consistently meet or exceed individual and team success goals.
- Relationship Building
- Develop and nurture strong, long-term relationships with clients to foster loyalty and repeat business.
- Collaborate with internal teams to ensure a cohesive approach to client management and support.
- Operational Excellence
- Coordinate with various departments to ensure smooth client onboarding and service delivery.
- Assist in the development and updating of client-facing materials.
- Market Insight & Reporting
- Stay informed about industry trends, client needs, and competitive landscape to better serve our clients.
- Own reporting and insights on client engagement, product performance, and market trends.
Qualifications:
- Bachelor's degree.
- 2+ years of experience in a multinational client-facing professional services environment.
- Bar-raising soft skills in handling executive-level clients.
- Persuasive communication, negotiation, and relationship-building skills.
- Proven ability to drive sales and achieve goals.
- Proficiency in CRM systems and Microsoft Office Suite.
- Ability to work effectively in a dynamic, team-oriented environment.
Ownership Mindset:
- Ownership mindset for delivering outstanding service.
- Agility to work with global stakeholders across time zones.
- Proactive approach to identifying opportunities and solving problems.
- Ability to work independently and as part of a collaborative team.
- Eagerness to learn and stay current with industry trends and best practices.
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