Customer Service Representative

2 days ago

Hyderabad Secunderabad Telangana Gurgaon Gurugram, India beBeeCustomerService Full time ₹ 1,04,000 - ₹ 1,30,878

Job Title:

Customer Service Professional

Job Responsibilities:

  • Manage a high volume of customer interactions in a timely and professional manner.
  • Assess customers' needs to ensure satisfaction and resolve issues effectively.
  • Provide accurate and complete information by utilizing relevant tools and methods.
  • Handle customer inquiries, complaints, and feedback with empathy and efficiency.
  • Maintain a positive and professional attitude toward customers at all times.
  • Keep records of customer interactions and process customer accounts accordingly.

Required Candidate Profile:

  • Excellent proficiency in spoken English with clear and effective communication skills.
  • Proven experience as a Customer Service Representative or in a similar role.
  • Strong active listening skills and ability to respond appropriately to customer needs.
  • Ability to multi-task, prioritize, and manage time effectively.
  • Familiarity with CRM systems and practices is a plus.
  • High school diploma or equivalent; additional certification in customer service is highly desirable.

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