Account Specialist
2 weeks ago
Purpose of the Job
The primary responsibility of the Account Manager is to deliver sales and service in their assigned territory, focusing on Data, Internet Bandwidth, MPLS, Cloud, Voice (Postpaid), Broadband, and Fixed Line Business. They will be the single point of contact for customers for all three lines of business.
Key Performance Indicators
- Ensure Customer Market Share (CMS) and Revenue Market Share (RMS) growth in both existing and new accounts.
Responsibilities
- Deliver Data, Voice, and Fixed Line installations as per assigned targets.
- Identify new business opportunities and develop strategies to increase market share.
- Cross-sell multi-product lines in existing and new customers.
- Monitor competition's customer offerings and plan sales interventions.
- Build and maintain strong, long-lasting client relationships.
- Negotiate and close orders/contracts to maximize revenue.
- Develop new business through upsell and cross-sell with existing clients.
- Ensure timely and successful delivery of our solutions as per client needs.
Requirements
- Minimum Qualification: Graduate
- 1-5 years of experience
- Age: up to 30 years
- Target Organizations: ISP/SI (HP/Dell), FSEs from Telcos, Wireline, IT/ITeS, BFSI, any relationship-based selling
Competencies
- Persuasive communication skills
- Sales and Service orientation
- Empathy
- Tech Orientation
- Analytical skill
- Presentability
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