Network Support Specialist

7 days ago

Bengaluru, Karnataka, India beBeeTechnical Full time ₹ 15,00,000 - ₹ 28,00,000

Job Description:

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  • ">
  • As a member of our support team, you will be responsible for driving troubleshooting on customer-reported issues.">
  • You will isolate product issues at the hardware/software level, replicate customer environments in our lab, and own and document communication among customers and engineering teams to provide a final fix.">
  • Your role will involve being a customer advocate for timely resolution of problems reported, understanding the environment/network and its impact on business operations.">
  • You will gain in-depth knowledge of the infrastructure and technologies present in customer networks, including network topology, features, configurations, and service history, which will result in faster issue resolution.">
  • In partnership with other services teams, you will deliver focused support by participating in customer reviews, network trainings, and driving critical issues to resolution.">
  • You will keep other support teams trained on designated CFTS customer networks and practices followed.">
  • You will provide technical expertise and guidance during testing, deployment, and operational phases for CFTS customers.">
  • You may participate in tasks such as new product development projects, knowledge base creation, trainings, and other documentation activities.">
  • You will mentor newly hired support engineers and peers in technical areas of specialty.">
  • You will work with Juniper Routing platforms (PTX, MX).">
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This is an individual contributor role that requires weekend coverage as per roster and pager rotation coverage.

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Primary Skills Required:

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  • ">
  • Excellent customer handling and communication (verbal and written) skills.">
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Thorough Understanding Of:

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  • Layer 3 - IP and related technologies (ICMP, TCP, GRE, QoS, VRRP), IP routing protocols (BGP, OSPF, ISIS)">
  • Layer 2 technologies (Ethernet, 802.1q/p VLAN, BFD, STP, RSTP, ARP, LACP)">
  • Multicast protocols [IGMP, IGMP-snooping, PIM]">
  • MPLS, L2 and L3 VPN, Traffic Engineering, LDP, RSVP, Segment Routing, VPLS">
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Prefer To Have Understanding / Exposure / Expertise In One Or More Areas:

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  • Advanced Multicast technologies- NG-MVPN, Draft Rosen">
  • Advanced Datacenter technologies- MC-LAG, VxLAN, EVPN">
  • Perl/Python/Unix/Expect scripting">

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