Network Support Specialist

4 days ago


Bengaluru, Karnataka, India beBeeNetwork Full time ₹ 60,00,000 - ₹ 1,20,00,000

Job Title: Network Support Specialist

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Company Overview:

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We are seeking a skilled Network Support Specialist to join our global IT support team.

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The successful candidate will be responsible for providing timely and effective support for network-related issues.

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Key Responsibilities:

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  • L1 Level Support: Provide prompt and efficient support for network-related issues.">
  • Monitoring and Performance Analysis: Monitor network performance using tools like SolarWinds, Manage Engine, Cisco Prime, NAGIOS.">
  • Proactive Monitoring: Perform proactive monitoring of Cisco R&S, HP Aruba, Ruckus Wireless, WAN and ISP links.">
  • Reporting and Troubleshooting: Handle bandwidth utilization analysis and generate availability and trend reports. Respond to alerts/notifications configured in monitoring systems.">
  • Basic Network Operations: Carry out basic network operations such as VLAN creation, port/user mapping, DHCP, wireless connectivity troubleshooting, etc.">
  • Cross-Functional Collaboration: Coordinate with ISPs and third-party vendors for issue resolution.">
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Required Skills and Qualifications:

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Technical Experience:

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  • Global IT Support Environment: 1 to 3 years of experience in a global IT support environment.">
  • Monitoring Tools and Network Gear: Hands-on experience with monitoring tools and network gear.">
  • LAN/WAN Bandwidth and Performance Monitoring: Familiarity with LAN/WAN bandwidth and performance monitoring.">
  • Technical Reporting: Experience in generating technical reports for clients or management.">
  • Global Customer Support: Exposure to global customer support environments.">
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Preferred Skills:

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  • ITIL Framework: Understanding of ITIL framework and processes.">
  • CCNA Certification: CCNA certification is a strong advantage.">
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