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International Client Support Specialist
3 weeks ago
We are seeking skilled and results-driven professionals to provide exceptional support to our US-based clients in a dynamic voice process environment.
The ideal candidate should possess strong English communication skills, experience in international customer interactions, and the ability to handle high-pressure situations with professionalism and poise.
- Handle inbound and outbound customer calls from US clients in a timely and efficient manner.
- Resolve queries related to products, services, billing, or technical issues with a focus on delivering accurate and reliable solutions.
- Maintain accurate records of customer interactions and follow-up actions to ensure seamless service delivery.
- Ensure high levels of customer satisfaction through prompt and courteous service.
- Adhere to process workflows, scripts, and quality standards to maintain exceptional service levels.
- Graduate degree in any field.
- 2-4 years of experience in customer-facing roles.
- Excellent verbal communication skills in English (mandatory).
- Familiarity with CRM tools and call center software.
- Ability to work flexible shifts, including nights, and meet performance metrics.
- Proven problem-solving attitude with the ability to think critically and make sound decisions quickly.
