
Lead Client Advocate
4 days ago
This is a customer-facing position responsible for ensuring the success of our clients.
- Job Description: As a Customer Success Specialist, you will be the primary point of contact for customers post-sale.
- Key Responsibilities:
- Act as the primary point of contact for customers post-sale.
- Understand customer-specific requirements and ensure accurate internal communication.
- Coordinate closely with logistics, documentation, and finance to resolve customer queries and issues promptly.
- Share regular shipment updates, delivery timelines, and documentation status with customers.
- Proactively inform customers of any delays or deviations, with timely resolutions.
- Work cross-functionally with Sales, Operations, and Supply Chain teams to align on customer expectations and deliverables.
- Ensure customer priorities are reflected in internal decision-making and processes.
- Champion customer satisfaction by anticipating needs and providing proactive support.
- Conduct post-delivery follow-ups to gather feedback and identify areas of improvement.
- Design and implement scalable processes to enhance the customer experience.
- Create SOPs and customer playbooks for internal teams to ensure consistent support.
- Ensure timely and accurate documentation (invoices, B/Ls, COAs, etc.) is shared with customers.
- Collaborate with compliance teams to meet export/import regulations as needed.
- Take ownership of complaints or escalations, ensuring quick and satisfactory resolution.
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Strategic Client Advocate
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Strategic Client Advocate
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Senior Client Advocate
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Client Acquisition Lead
1 week ago
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Senior Client Liaison
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Frontend Engineering Lead
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Client Partnership Executive
6 days ago
Udaipur, Rajasthan, India beBeeRelationship Full time ₹ 8,00,000 - ₹ 12,00,000Job Title: Senior Executive - Client Business Partnerships Job Description: We are seeking a Senior Executive to lead client business partnerships and drive growth through strategic planning, effective communication, and collaboration. Key Responsibilities:
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Client Solutions
4 weeks ago
Udaipur, Rajasthan, India GLG Full time*This role observes a evening shift, starting 5 pm- 2:30 am IST (US Shift), along with a hybrid working model. GLG provides drop facilities for this shift*The Client Solutions team will be responsible for managing and executing primary research deliverables to add value to GLG clients, globally. Senior Associates gain a fundamental understanding of GLG's...
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Customer Advocate
2 days ago
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Client Liaison Specialist
1 week ago
Udaipur, Rajasthan, India beBeeRelationship Full time ₹ 10,00,000 - ₹ 15,00,000Client Liaison RoleAbout the Opportunity:We are seeking an experienced and motivated Client Relationship Manager to serve as the primary point of contact for our clients.The ideal candidate will have a deep understanding of client business objectives and challenges, using this insight to deliver strategic recommendations and drive value for our customers.Key...