
collections coordinator
5 days ago
About this Role
We're seeking dynamic and goal-oriented professionals to join our collections process for a leading client. This is an excellent opportunity for individuals with a background in international BPO voice processes, particularly those who have experience in collections or customer support.
Key Responsibilities:- Handle outbound and inbound calls for collections in line with policies and procedures.
- Follow up with customers on overdue accounts in a professional and persuasive manner.
- Maintain accurate records of customer interactions and payment commitments.
- Meet defined productivity and quality benchmarks.
- Provide timely updates and escalate issues where necessary.
- Minimum 1 year of experience in an International BPO voice process (preferably in collections or customer service).
- Strong command of spoken English with a neutral or US/UK accent.
- Excellent communication, negotiation, and interpersonal skills.
- Ability to handle pressure and meet targets in a fast-paced environment.
- Flexible to work in rotational shifts (including night shifts).
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