ServiceNow Developer with CMDB

3 weeks ago


Chennai, Tamil Nadu, India Tata Consultancy Services Full time


  • Job Role: ServiceNow Developer with CMDB


    Job Location: Chennai


    Exp Range: 6Years to 8Years


    Responsibilities:




    • Good hands-on knowledge and experience of JavaScript, XML, and XSL stylesheets, web services




    • Hands-on experience with Discovery




    • Ensure the CI data is properly maintained and is available when and where it's needed




    • Develop, document, and implement CI data governance processes and procedures for effectively managing CI data




    • Ensure that the CMDB effectively supports other ITSM processes such as Incident, Change, and Asset Mgt.




    • Develop and monitor CI data health reports / dashboards and resolve any issues




    • Ensure the quality of the CMDB data is maintained and that target metrics are established and met, resolving issues in a timely manner




    • Proactively identify CI classes, attributes, and relationship types that are required




    • Proactively identify and resolve CI data, metric, process, or functionality gaps in the CMDB




    • Ensure the CIs are created or updated using only approved processes and procedures




    • Develop, document, and implement CI data audits and address any issues that arise.




    Secondary Skills:




    • Understand functional, technical, and business requirements and then turn those requirements into a successful implementation




    • Good Communication




    • Proven analytical and problem-solving skills







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