F&B Operations Manager
22 hours ago
Job Title: F&B Operations Manager
Job Summary:
We are seeking a highly skilled F&B Operations Manager to join our team at NOVOTEL. As a key member of our food and beverage team, you will be responsible for ensuring the smooth operation of our restaurant and bar services.
Key Responsibilities:
- Coordinate and assist in opening and closing duties to ensure that all settings are completed according to standards and procedures.
- Supervise junior team members and casual labor to ensure that all tasks assigned are carried out on time and according to instruction and departmental standards.
- Take and record restaurant reservations and cancellations in accordance with departmental standards.
- Deliver food and beverage services in accordance with departmental standards and procedures.
- Ensure that all food and beverage are served according to service standards.
- Up-sell and promote food and beverage offers to maximize sales revenue.
- Handle guests' complaints and comments tactfully and efficiently.
- Supervise and assist in assigned work station activities and oversee the operation of the outlet in the absence of management.
Requirements:
- Secondary / High school education.
- Additional certification(s) in Food & Beverage will be an advantage.
- Good reading, writing, and oral proficiency in English language.
- Minimum 2 years of relevant experience in a similar capacity.
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