Professional Relationship Manager
3 days ago
As a Relationship Manager, your primary goal will be to lead and oversee a frontline team of professionals.
Exercise general responsibilities to facilitate the efficient organization of contracts, aligning with contractual terms and conditions. Focus on enhancing the overall customer experience through effective management and service delivery.
Promote a positive work culture and ensure timely delivery of high-quality service. Resolve issues and promptly report incidents, accidents, and near misses to the reporting manager.
- Prioritize client retention and exhibit a passionate commitment to delivering quality service to clients and employees.
- Collaborate effectively within a team and demonstrate initiative when working independently. Uphold honesty and integrity, fostering a professional culture.
- Adhere to legislation and follow all rules and regulations outlined in the client handbook, ensuring service deliverables, hygiene, health, and safety standards are met.
Manage operations for assigned clients and plan vendor rotations.
Key Qualifications:
- Demonstrated experience in the industry, with a solid understanding of operations and customer service.
- Proactive and self-motivated, with a strong work ethic, integrity, and the ability to make independent decisions.
- Resilient under pressure, capable of meeting deadlines and handling challenges effectively.
Display self-motivation, responsibly using personal initiative. Maintain a positive attitude under pressure, demonstrating resilience and adaptability.
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