Leading Business Finance Professional

6 days ago


Bengaluru, Karnataka, India beBeeBusinessFinance Full time ₹ 9,00,000 - ₹ 12,00,000

Job Description:

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We are seeking a seasoned Business Finance professional to join our team. The ideal candidate will have 3-6 years of experience in Workforce Management (WFM) within a Business Process Outsourcing (BPO)/Contact Center environment.

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The successful candidate will be responsible for building forecasts, automating reporting in Excel/VBA, and partnering with Finance on budgeting, variance analysis, and Key Performance Indicator (KPI) tracking.

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This role combines operational planning with financial analytics and process automation.

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Key Responsibilities:

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  • Translate operational outputs into financial implications (budget, run-rate, productivity, capacity cost curves).\
  • Support monthly/quarterly forecasting cycles.\
  • Automate recurring reports and reconciliations in Excel using advanced formulas, Power Query, and VBA/macros.\
  • Maintain data integrity and version control.\
  • Create and maintain dashboards for operational and financial KPIs (AHT, SL, Occupancy, Shrinkage, FTE, $/contact, variance vs. Perform Weekly performance analysis to explain variances vs. forecast; recommend headcount, shift, or policy adjustments with quantified financial impact.\
  • Partner with Operations and HR on hiring plans, shift strategies, overtime policies, and leave planning to balance service levels and costs.\
  • Standardize and document planning models, data definitions, and automation logic; provide user training and handover notes.\

  • Finance Lead

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