Exceptional Customer Service Professional

4 days ago

Bengaluru, Karnataka, India beBeeCustomerExperience Full time ₹ 5,00,000 - ₹ 10,00,000
Job Title: Customer Experience Executive

 

  • We are seeking an exceptional customer-focused professional to join our dynamic team.

 

About the Role:

The Customer Experience team is at the heart of our organization, ensuring every customer feels valued and appreciated.

As a Customer Experience Executive, you will be responsible for delivering top-notch support by ensuring every customer query is met with a quality response. You will connect with customers, resolve their queries, offer tailored solutions, and help them unlock the full potential of our offerings.

You will dive into problem-solving by analyzing and reporting product issues. Your ability to keep our knowledge base sharp by regularly updating internal systems with insights from technical issues and valuable customer conversations will be invaluable.

Collaboration and innovation will be key as you share feature requests and clever workarounds with the team. Staying ahead of the curve by informing customers about the latest features and functionalities will also be an important part of your role.

Finally, you will ensure resolution by following up with customers to make sure everything's running smoothly on their end.

What We're Looking For:

  • Bring your experience: have at least 2 years in a customer-facing role or outstanding communication skills as a fresher.
  • Versatile support: ready to tackle it all? You'll handle calls, chats, and emails, so flexibility is key.
  • Customer-centric approach: we're all about our customers—you should be too.
  • Tech-savvy: familiar with help desk software and remote support tools?
  • Communication pro: strong communication and problem-solving skills are a must.
  • Juggle like a pro: you'll need to multitask in our fast-paced environment, adapting quickly to whatever comes your way.

Life at Our Company:

  • Competitive salaries.
  • An extensive medical insurance that looks out for our employees & their dependents.
  • Flexible working hours.
  • Tailored vacation & leave policies.
  • A reward system that celebrates hard work and milestones throughout the year.
  • Learning and upskilling opportunities.
  • Good food, games, and a cool office to make you feel like home.
  • We believe in equality.

We strive to build a diverse and talented workforce, committed to providing reasonable accommodations to qualified individuals with physical or mental disabilities.

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