Senior IT Operations Specialist

5 days ago

Mount Abu, Rajasthan, India beBeeItmanager Full time ₹ 15,00,000 - ₹ 25,00,000

Job Role Summary

We are seeking a highly skilled and proactive professional to oversee the entire IT infrastructure, including setup and maintenance of office systems, networks, and security protocols. The ideal candidate will bring over 5+ years of hands-on experience in IT operations, with a proven track record of managing office setups, supporting end-users, maintaining hardware/software systems, and ensuring data security compliance.

Key Responsibilities:

IT Infrastructure Management

  • Plan, implement, and manage company-wide IT infrastructure, ensuring optimal uptime, scalability, and performance.

Office Setup and Maintenance

  • Lead and execute the complete IT setup for new office locations, including internet connectivity, LAN/WAN configurations, server and workstation installations, printer/scanner setup, and IT asset procurement.

Technical Support & Helpdesk Oversight

  • Provide Level 1 & 2 support to internal users, manage tickets, and ensure timely resolution of hardware, software, and network issues.

Network Administration

  • Configure, monitor, and maintain network devices (routers, firewalls, switches), ensuring secure and stable network connectivity across departments.

Asset and Inventory Management

  • Maintain accurate records of IT assets, ensure proper tracking, warranty renewals, AMC contracts, and periodic audits.

Vendor Coordination

  • Collaborate with external vendors for procurement, AMC, ISP support, and managed services.

Data Security and Compliance

  • Ensure cybersecurity protocols, firewalls, antivirus, backup strategies, and data protection policies are strictly implemented and followed.

Software and License Management

  • Manage installation, configuration, and updates of business software; monitor license usage and renewals.

Documentation & Reporting

  • Maintain detailed documentation of IT procedures, configurations, and issue resolution logs. Generate regular IT performance reports for management review.

Required Skills & Qualifications

  • Strong Knowledge: Windows/Linux server environments
  • Hands-On Experience: Networking tools and troubleshooting (TCP/IP, DNS, DHCP, VPNs)
  • Proficiency: Microsoft 365/Google Workspace administration
  • Knowledge: IT asset management tools and ticketing systems
  • Familiarity: Endpoint security tools, firewalls, and backup solutions
  • Excellent Troubleshooting and decision-making skills
  • Strong Project Management and communication skills
  • Ability to work independently and lead small IT teams

Requirements

  • Bachelor's degree in computer science or relevant field
  • 5-10+ years of experience in related field
  • Experience in information technology space and solving various software and hardware problems
  • Strong technical problem-solving and communication skills
  • Industry certifications such as CompTIA A+/Network+, MCSE, CCNA, or ITIL (preferred)
  • Resident of Gurugram or ready to relocate

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