
Senior IT Operations Specialist
5 days ago
Job Role Summary
We are seeking a highly skilled and proactive professional to oversee the entire IT infrastructure, including setup and maintenance of office systems, networks, and security protocols. The ideal candidate will bring over 5+ years of hands-on experience in IT operations, with a proven track record of managing office setups, supporting end-users, maintaining hardware/software systems, and ensuring data security compliance.
Key Responsibilities:
IT Infrastructure Management
- Plan, implement, and manage company-wide IT infrastructure, ensuring optimal uptime, scalability, and performance.
Office Setup and Maintenance
- Lead and execute the complete IT setup for new office locations, including internet connectivity, LAN/WAN configurations, server and workstation installations, printer/scanner setup, and IT asset procurement.
Technical Support & Helpdesk Oversight
- Provide Level 1 & 2 support to internal users, manage tickets, and ensure timely resolution of hardware, software, and network issues.
Network Administration
- Configure, monitor, and maintain network devices (routers, firewalls, switches), ensuring secure and stable network connectivity across departments.
Asset and Inventory Management
- Maintain accurate records of IT assets, ensure proper tracking, warranty renewals, AMC contracts, and periodic audits.
Vendor Coordination
- Collaborate with external vendors for procurement, AMC, ISP support, and managed services.
Data Security and Compliance
- Ensure cybersecurity protocols, firewalls, antivirus, backup strategies, and data protection policies are strictly implemented and followed.
Software and License Management
- Manage installation, configuration, and updates of business software; monitor license usage and renewals.
Documentation & Reporting
- Maintain detailed documentation of IT procedures, configurations, and issue resolution logs. Generate regular IT performance reports for management review.
Required Skills & Qualifications
- Strong Knowledge: Windows/Linux server environments
- Hands-On Experience: Networking tools and troubleshooting (TCP/IP, DNS, DHCP, VPNs)
- Proficiency: Microsoft 365/Google Workspace administration
- Knowledge: IT asset management tools and ticketing systems
- Familiarity: Endpoint security tools, firewalls, and backup solutions
- Excellent Troubleshooting and decision-making skills
- Strong Project Management and communication skills
- Ability to work independently and lead small IT teams
Requirements
- Bachelor's degree in computer science or relevant field
- 5-10+ years of experience in related field
- Experience in information technology space and solving various software and hardware problems
- Strong technical problem-solving and communication skills
- Industry certifications such as CompTIA A+/Network+, MCSE, CCNA, or ITIL (preferred)
- Resident of Gurugram or ready to relocate
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