Sales Operations Director

2 days ago

Haldwani UL IN beBeeRetail Full time ₹ 25,00,000 - ₹ 35,00,000
Retail Store Manager Job Overview

As a Retail Store Manager, you will be responsible for overseeing the overall operations of a retail store. This key role requires strong leadership, team management, and business acumen skills to drive sales, achieve targets, and deliver exceptional customer service.

Key Responsibilities:
  • Manage day-to-day store operations, ensuring adherence to company policies and standards.
  • Drive sales and meet monthly, quarterly, and annual targets through effective team management and customer engagement.
  • Lead, train, and motivate sales teams to provide top-notch customer service, resulting in increased customer satisfaction and loyalty.
  • Monitor stock levels, manage inventory effectively, and coordinate with the team to ensure timely restocking and minimal stockouts.
  • Ensure proper visual merchandising and maintain store hygiene and ambiance as per brand guidelines, creating an engaging shopping environment that attracts and retains customers.
  • Handle customer inquiries, complaints, and provide swift resolutions to maintain high customer satisfaction ratings.
  • Prepare daily, weekly, and monthly reports on sales performance and operations, providing actionable insights to inform business decisions.
  • Implement promotional campaigns and local marketing activities to boost footfall and sales, leveraging market trends and competitor analysis.
  • Ensure compliance with billing, cash handling, and audit requirements, maintaining accuracy and minimizing risks.
  • Monitor staff attendance, grooming, and discipline, upholding the highest standards of professionalism and respect.

To succeed as a Retail Store Manager, you should possess a graduate degree in any field and 5-8 years of retail experience, with at least 2-3 years in a managerial role, preferably in the jewellery, watches, or lifestyle sector.

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