Hotel Operations Director

2 days ago

Nainital UL IN beBeeOperations Full time ₹ 45,00,000 - ₹ 54,00,000

Hotel Operations Director Job Summary

The Hotel Operations Director plays a crucial role in ensuring seamless guest experiences and driving financial performance. Key responsibilities include overseeing daily hotel operations, supervising staff, and maintaining the property's physical assets.

  • Key Responsibilities:
  • Manage day-to-day hotel operations, including front office, housekeeping, F&B, maintenance, and guest services.
  • Ensure smooth coordination across departments to deliver exceptional guest experiences.
  • Implement Standard Operating Procedures (SOPs) and quality standards.
  • Monitor occupancy, room rates, reservations, and yield management strategies.

Financial Performance:

  • Prepare and manage annual budgets, forecasts, and monthly financial reports.
  • Control operating costs while maintaining high-quality service standards.
  • Monitor revenue streams and maximize profitability through effective pricing and upselling strategies.
  • Ensure compliance with tax regulations, licensing, and statutory requirements.

Guest Relations and Customer Service:

  • Handle guest complaints and resolve issues promptly with professionalism.
  • Ensure high levels of customer satisfaction and encourage repeat business.
  • Oversee guest feedback channels and implement service improvements.

Staff Management:

  • Recruit, train, and supervise hotel staff across all departments.
  • Create work schedules, assign responsibilities, and evaluate staff performance.
  • Motivate and lead teams to deliver consistent hospitality standards.
  • Conduct regular staff meetings and training programs.

Property Maintenance and Compliance:

  • Oversee preventive maintenance, safety, and security of the property.
  • Ensure the property complies with health, safety, and fire regulations.
  • Liaise with vendors, contractors, and service providers for property upkeep.
  • Plan and oversee renovations or upgrades as required.

Sales and Marketing Support:

  • Collaborate with the sales and marketing team to increase bookings.
  • Build relationships with travel agents, corporate clients, and online booking platforms (OTAs).
  • Support promotional campaigns, events, and local partnerships.

Qualifications and Skills:

  • Bachelor's degree in Hospitality Management, Business Administration, or related field (preferred).
  • 5-10 years of experience in hotel operations or property management, with at least 3 years in a managerial role.
  • Preference to candidates with advanced knowledge in educational programs like Housekeeping Management and Interior Decoration.
  • Strong knowledge of hospitality operations, budgeting, and property maintenance.
  • Excellent leadership, communication, and interpersonal skills.
  • Problem-solving ability with a customer-centric approach.
  • Familiarity with hotel management software (PMS) and Microsoft Office Suite.
  • Ability to work under pressure and handle multiple priorities.

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