Abuse Prevention Operations Leadership Role

5 days ago


Hyderabad, Telangana, India myGwork Full time

At myGwork, an inclusive employer and a member of the LGBTQ+ business community, we are seeking a seasoned professional to lead our Sales Abuse Prevention (SAP) Ops team.

About the Role:

  • Manage multiple team managers overseeing Investigation specialists (~75-80 headcount) who investigate buyer or seller transactions and take appropriate actions.
  • Provide leadership and administrative support to teams, focusing on people development, decision quality targets, service levels, and project delivery.
  • Participate in strategic planning, project road mapping activities, and drive results in a production environment.
  • Represent team performance at various platforms worldwide, facilitate discussions on metrics, and ensure timely delivery of projects on the roadmap.
  • Develop career and skills of Managers and Investigators through regular performance feedback loops, governance mechanisms, and training needs identification.
  • Network with stakeholders, keep abreast of trends and fraud issues, and ensure Community Trust leads the curve in identifying and preventing abusive reviews.

Requirements:

  • 3+ years of team management experience
  • 8+ years of operational and/or retail management experience
  • Experience using data to influence business decisions
  • Experience as a manager of managers

Preferred Qualifications:

  • Knowledge of Microsoft Office products and applications (esp. MS Excel, Word) at an advanced level
  • Experience in operational excellence using six sigma methodologies

Estimated Salary: $120,000 - $180,000 per annum, depending on location and experience.



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