Risk Analyst for Abuse Prevention
3 days ago
About the Role
This is an exciting opportunity to work with Amazon, a leading e-commerce company and an inclusive employer, as part of myGwork - the largest global platform for the LGBTQ+ business community. As a Risk Specialist in Abuse Risk Mining, you will play a critical role in making Amazon.com the safest place to transact online.
The team's mission is to detect and prevent abusive activity among hundreds of millions of eCommerce transactions worldwide. If you enjoy working in a fast-paced environment, solving complex problems, and delivering innovative solutions, this might be the perfect fit for you.
Key Responsibilities
- Data Analysis: Mine large data sets to identify and investigate suspicious orders, selling and buying behavior that could pose a risk to Amazon, and convert investigations into allegations of organized abuse on the Amazon website.
- Investigation and Elimination: Investigate and eliminate online e-commerce abuse in bulk, consistently achieving/exceeding weekly targets and quality standards for investigations to reduce abuse bps and recommend policy changes by identifying new abuse types and existing abuse patterns.
- Process Improvement: Use manual and automated tools to obtain information, report bugs, and improve customer experience, contributing to Analytics and ML team goals.
- Execution and Communication: Coordinate the delivery of risk projects/goals, participate in deep dives and/or escalations, drive risk mitigation through identification of abusive patterns, provide inputs to improve the quality for new batch hires and existing team through mentoring and quality audits, and communicate effectively on all investigative matters.
Technical Requirements
- Occasionally run basic SQL queries
- 1+ years of experience with MS Office Suite and programs to include Word, PowerPoint, Excel, Outlook, InfoPath, SharePoint, etc.
- Work on multiple internal tools that help during investigations
BASIC QUALIFICATIONS
- 2+ years of experience in investigations, risk management
- 2+ years of experience in incident or crisis management, program management, or escalation handling
- Demonstrated experience working with cross-departmental teams with proven collaboration skills
- Ability to think critically with the vision to work both tactically and strategically
- Ability to function effectively in a dynamic, fast-paced environment while being organized
- Experience with Microsoft Excel and SQL
Salary
We estimate the salary range for this position to be around $80,000-$120,000 per year, depending on experience.
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