Fraud Case Manager

24 hours ago

Kanpur, Uttar Pradesh, India beBeeDispute Full time ₹ 8,00,000 - ₹ 12,00,000

We are looking for skilled professionals to take on a critical role in resolving customer disputes and fraud cases, focusing on card network rules.

Key Responsibilities
  • Review, investigate, and resolve fraud and dispute cases in accordance with Mastercard chargeback regulations and internal policies.
  • Analyze transaction data and supporting documentation to determine case validity and liability.
  • Prepare and submit dispute case files, representments, and supporting evidence to Mastercard within required timeframes.
  • Communicate effectively with internal teams, issuing banks, acquirers, and merchants to ensure timely resolution of disputes.
  • Detect patterns and emerging trends in fraudulent activities, escalating insights to fraud prevention teams.
  • Maintain accurate records and reporting of dispute activities for compliance and audit purposes.
  • Support continuous process improvement and adherence to regulatory requirements and card-network standards.
Required Skills and Qualifications
  • 2–5 years of experience in fraud, disputes, or chargebacks (Mastercard experience essential; Visa knowledge beneficial).
  • In-depth knowledge of Mastercard chargeback rules and the dispute life cycle.
  • Strong analytical, problem-solving, and decision-making skills.
  • Able to manage multiple cases simultaneously with attention to detail.
  • Excellent written and verbal communication skills.
  • Familiarity with fraud detection tools, case management systems, and regulatory requirements (Reg E, Reg Z preferred).

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